Privacy Policy
Effective Date: January 8, 2025
Welcome to Ezaby Pharmacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including our mobile applications and website.
Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, and other contact details you provide when creating an account or contacting us.
- Health Information: Details about your prescriptions and medical needs, as required to process your orders.
- Payment Information: Credit/debit card details or other payment methods to complete transactions securely.
- Usage Data: Information about how you interact with our app and website, including pages visited, features used, and error reports.
- Location Data: Your device's location to provide location-specific services, such as finding nearby pharmacies (if enabled).
How We Use Your Information
We use your information to:
- Process and deliver your orders, including prescription medications.
- Provide personalized services and product recommendations.
- Improve our app and website functionality through analytics and performance monitoring.
- Communicate with you regarding your orders, inquiries, or support requests.
- Comply with legal and regulatory requirements related to healthcare and pharmacy services.
Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, delivery, IT support, and analytics.
- Healthcare Professionals: Authorized personnel required to fulfill your prescriptions.
- Legal Authorities: Government or regulatory bodies as required by law.
Data Retention and Deletion
We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law. You may request data deletion by contacting us at ezaby.complaint@ezabypharmacy.com.
Security of Your Information
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes encryption, secure storage, and regular security audits.
Your Rights
You have the right to:
- Access and review the personal data we hold about you.
- Request corrections to your personal data.
- Request deletion of your personal data (subject to legal or regulatory obligations).
- Withdraw consent for data processing where applicable.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and, if applicable, through our app. Please review this page periodically for updates.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: ezaby.complaint@ezabypharmacy.com
Phone: +20 19600
Address: Ezaby Pharmacy, 123 Main Street, Cairo, Egypt